Crafting Smart Solutions
Serving the Pilgrims
We provide smart solutions that speak the pilgrim's language and understand their needs
Our Journey of Innovation
Follow our story from the beginning to today
Think for the Haramain Challenge
The idea for Mafhoom started with the 'Think for Haramain' program, where we formed a team of specialized youth.
Among Top 7
Among more than 2,000 competing teams, we won as one of the top 7 teams in the challenge.
Partnership with Misk & Haramain
We work in collaboration with the Haramain Authority and Misk Foundation to turn Mafhoom into a practical solution.
What Defines Mafhoom
A group of features that make the Mafhoom solution unique in serving the pilgrims
Field Expertise
The team has several years of experience in AI and holds many professional certifications in the field.
Expense Reduction
Reasonable operating costs compared to the scale of impact.
Seamless Integration
Seamless integration with authority systems without infrastructure changes, with all Mafhoom systems located within KSA.
Smart Analytics
Advanced operational reports, full call transcripts, smart summarization, and data analytics to support decision-making.
Mafhoom Capabilities
Numbers that speak to the solution's potential
Receives 10,000 simultaneous calls in the same second, just a phone call in the pilgrim's native language.
Expanding scope to 7 languages, accessible up to 26 languages, to communicate with over 80% of non-Arabic speaking pilgrims.
The solution works without the need for an internet connection or complex applications.
Expected Impact
Improved Response Efficiency
Reducing response time for repeated inquiries by up to 70%.
Improved Resource Efficiency
Reducing reliance on multilingual staff by 50% and redirecting them to complex cases.
Reducing Pressure
Reducing pressure on the call center by up to 30%.
Let's Create
Something Special Together
Ready to turn your vision into reality? Contact us and let's discuss how we can help you.