Multilingual AI voice agent
Our flagship product. A natural voice that answers thousands of callers at once, each in their own language, with full control of the data.
Building smart solutions
Mafhoom, in every language.
One of the best-proven partners in Saudi Arabia for on-premise multilingual AI. A phone number, any language, an instant spoken answer, from AI hosted in the Kingdom.
Mafhoom voice agent
Example use case · Hajj and Umrah hotline
On call 00:00
How many rounds of Tawaf do I do?
Seven rounds, counter-clockwise, starting and ending at the Black Stone corner. Would you like the supplications for each round?
Choose a language to see the answer
Illustrative example. Tap a language to see how the answer appears.
In partnership with
Our solutions
AI that speaks your customers' language.
Our flagship product is the Mafhoom AI voice agent, with the telephony, analytics and integrations around it, all delivered inside the Kingdom.
Contact-centre system
A complete platform for running your contact centre, with a companion mobile app and a smooth handover of complex calls to your agents.
Cloud telephony in KSA
Encrypted communications infrastructure hosted entirely in Saudi Arabia.
Analytics that learn from every call
Real-time dashboards, call transcripts and summaries. The system spots recurring questions and service gaps, measures quality, and recommends what to improve next.
Beyond voice. Custom AI solutions on the same in-Kingdom foundation.
Tell us what you need
The voice agent
A phone call is the whole interface.
- 01
Dial
Any phone, any time. No app, no internet
- 02
Ask
In the language they prefer
- 03
Understood
On-premise AI finds the answer
- 04
Answered
A natural voice replies
Phone number Call a dedicated number from any phone and get a spoken answer in your own language.
Standing screen Or ask by voice through a standing screen in places like airports and hotels.
When the agent is not sure, it says so and hands the call to a person. Responsible AI
Use cases
One platform, many sectors.
Hajj and Umrah
Our flagship use case: multilingual answers for the guests of Allah, by phone.
See the use caseGovernment services
Citizen and visitor hotlines that answer in many languages, around the clock.
Healthcare
Appointment and information lines in the patient's own language.
Tourism and events
Visitors, hotels and large events, from Expo 2030 to the FIFA World Cup 2034.
Your own use case
Contact centres, enterprises, or something new. Tell us what you need.
Tell us your use case
Why Mafhoom
Built to scale, built in Saudi.
12+
Voice languages
10,000+
Concurrent calls, by design
24/7
Always available
Our own AI tools
We develop our own tools and run our own models, so we control quality, cost and the roadmap.
Local engineers
Engineers in AI and telecommunications, based in the Kingdom, with hands-on experience and professional certifications.
Cost-efficient
Running costs are planned to match the value delivered.
Built from operations
We started inside pilgrim service operations. We lived the problem before we built the product.
Data security
Every layer stays inside the Kingdom.
Mafhoom builds sovereign AI products and solutions, voice AI and telecommunications included, on premises in Saudi Arabia.
Saudi Arabia · on-premise
Data gathering
Data storage
Speech AI
Self-hosted LLM
Analytics
No foreign cloud
No third-party AI APIs
No data leaves Saudi Arabia
Our model, our hardware
Full control of the model and the data. It runs where your data lives: on your premises or in our in-Kingdom infrastructure.
Built around the PDPL
Designed around the Personal Data Protection Law (PDPL), from collection through storage to processing.
Secure by design
Encrypted communications and layers of protection built into every component, not added afterwards.
How we work with you
From idea to launch.
- 01
Understand the need
We work with you to understand the mission and define its requirements precisely.
- 02
Develop the solution
We build the right solution for your needs and your environment.
- 03
Present it
We walk through the solution and its outputs in practice with your team.
- 04
Launch
We go live and monitor performance for a stable start and measurable results.
Official partner
Authorized Brightcall.ai partner in Saudi Arabia
Mafhoom and Brightcall work as one team to build the AI agent and adapt it to the Kingdom: Arabic AI, localization, and Saudi enterprise and public-sector requirements.
Contact
Let's design the right solution for your needs.
Tell us about your project, partnership or investment interest, and we'll get back to you.
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EmailEmail
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LocationJeddah, Saudi Arabia